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Welcome to our Flamenco Fashion Shop!

Customer Service

Customer Service



How does shipping work at Flamenco Fashion


How does my package get to me?

Standard shipping and delivery are carried out with Austrian Post.

Pick up (only for purchases within Austria)
Pick-up address: Billrothstraße 12/1/26 in 1190 Vienna (Austria)
Pick-up time: must be agreed in advance by email ( or by Whatsapp (+43 (0) 664 3484768).

Do I have to pay anything? Standard shipping costs 5.95 euros. This fee does not apply to pick up option.
How long does it take for my order to be with me?

  • Standard Shipping


You will usually receive your package within 5-7 working days (7-10 working days for international deliveries) after receipt of payment. Delivery takes place regularly Monday to Friday.
Tailor-made articles, depending on the brand, take 4-6 weeks (for special seasons such as Christmas, Feria de Abril, summer, ... the production takes about 8 weeks) until the articles are ready for delivery.


  • Pick up (only for orders in Austria)


As soon as your order is ready to be picked up, we will contact you and arrange a pick-up date with you. As a rule, items can be picked up Monday to Friday 8 a.m. to 7 p.m.
You have already ordered and are wondering how to proceed? You will automatically receive an order confirmation to your email adress. There you will find all the information refering to your payment method (in case you choose to pay per bank transaction). After we receive your payment you receive your invoice with delivery information of your order. As soon as your article is ready to for the delivery we contact you per email. 



Returns and exchanges




View orders

Under "My orders" in your user account you will find an overview of your last orders. Here you can track the current delivery and payment status of your order. Click on "View order" to get a detailed view of the individual orders.

Update account information

In your user account you can change your name, your email address and your password under the menu item "My user data". You can also enter your telephone number here so that we can help you even more quickly with complex matters. After making adjustments, click “Save” to confirm your changes.

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